AI Operational Agents
Intelligent agents that analyze incidents, surface root causes, and generate executive summaries to accelerate decisions.
About
Bridging deep tech with strategic vision.
I'm a technology leader with over a decade of experience across product management and systems engineering. I turn emerging technology — especially generative AI and intelligent automation — into practical, scalable solutions.
I lead a high-performing team of engineers, incident and problem managers, and support staff, and own enterprise SaaS and operational platforms end to end. My work spans platform reliability and enterprise transformation through to AI-driven automation — helping teams act faster, more reliably, and at lower cost.
California, USA · Pacific Time
30% Higher operational efficiency
40% Improved system reliability
$750K+ Saved annually via automation & optimization
95% Customer resolution rate
Experience
A track record of impact.
A progression from hands-on engineering to leading teams, platforms, and AI-driven transformation.
Principal Engineer & Product Manager
Lead high-performing engineering and operations teams while owning enterprise SaaS and monitoring platforms. Drive AI-led automation, reliability, and continuous improvement through data-driven insights and hands-on development.
Senior Applications Analyst
Managed critical applications and led systems integration and ETL delivery, improving uptime and data consistency across the enterprise.
ETL Consultant
Delivered data extraction, transformation, and performance tuning that enhanced processing efficiency and system reliability.
Support Engineer
Contributed across all project phases including testing, requirement analysis, and documentation.
Projects
Selected work.
From platform reliability and enterprise transformation to AI-driven automation — work that turns complex operations into clarity, speed, and savings.
AI & Automation
Conversational AI for Operations
Chat-based assistants that let teams query operational data and get real-time answers in seconds.
Retrieval-Augmented Generation
RAG over historical data to turn past events into proactive, actionable insight.
GenAI Product Acceleration
Generative AI that transforms stakeholder input into structured requirements and interactive prototypes — cutting delivery time.
Data Quality & Automation
Automated governance and reconciliation that improves accuracy and removes manual work.
Intelligent Monitoring
Refined event correlation and alerting to cut noise and speed up incident detection.
Platform & Operations Engineering
Platform Reliability & Monitoring
Stood up advanced monitoring across the legacy video platform to lift system availability and reliability — a 40% reliability gain.
BMC Remedy → ServiceNow Migration
Architected and integrated CMDB and monitoring & control systems, transitioning ITSM from BMC Remedy to ServiceNow with data-driven insights.
Product Ownership & Team Leadership
Owned strategic roadmaps and cross-functional alignment with executive endorsement, while building and mentoring a high-performing team — driving 30% gains in efficiency and team productivity.
Skills
What I work with.
AI & Automation
AWS BedrockGenerative AIRAGIntelligent AgentsAWS LambdaOpenAPIAgent Design
Platforms & Tools
ServiceNowCMDBMoogsoftIneoQuestJiraConfluenceRundeckControl-M
Engineering
Systems ArchitectureData IntegrationMonitoring & AlertingETL / Informatica
Languages
PythonJavaScriptSQLPL/SQLShellPerl
Leadership
Product ManagementSAFe AgilistSAFe PO/PMCross-Functional LeadershipMentoringDigital Transformation
Certifications
SAFe AgilistSAFe Product Owner / Product ManagerDigital Project Management
Contact
Let's build something intelligent.
Open to leadership roles, AI & automation initiatives, and meaningful collaboration. The fastest way to reach me is below.